
Training and Development Opportunities
21 hours ago
We are seeking a highly skilled and experienced Training Specialist to join our team.
The ideal candidate will have at least 3 years of related work experience in training, preferably in a BPO/Contact Center environment. Insurance training experience is also a plus.
- Strong understanding of learning methodologies and facilitation styles
- Excellent oral and written communication skills
- Ability to analyze key information and identify practical solutions
The selected candidate will be responsible for coordinating the training and upskilling of personnel within the NCR program, including client process and initiative updates. They will also display sound understanding of learning methodologies and facilitate tailored delivery to engage learners for efficient and effective learning outcomes.
Additionally, the successful candidate will:
- Manage dynamic ranges of learners in large team environments and one-on-one facilitations
- Identify and analyze key and factual information across knowledge materials
- Collaborate with the Partnering Team Training POC to ensure the delivery of effective and efficient learning and assessment solutions
- Monitor and drive completion of all OLS learning modules as required by Client
Benefits include:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
This role is ideal for individuals who are highly collaborative, positive, and can-do attitude and approach to all work. The ability to adapt to new learning methods and technologies is also essential.
Key Responsibilities:
- Coordinate the training and upskilling of personnel within the NCR program
- Display sound understanding of learning methodologies and facilitate tailored delivery
- Manage dynamic ranges of learners in large team environments and one-on-one facilitations
- Collaborate with the Partnering Team Training POC to ensure the delivery of effective and efficient learning and assessment solutions
Required Qualifications:
- At least 3 years of related work experience in training
- Insurance training experience is also a plus
- Strong understanding of learning methodologies and facilitation styles
- Excellent oral and written communication skills
Skills and Abilities:
- Ability to analyze key information and identify practical solutions
- Collaborative and positive attitude and approach to all work
- Ability to adapt to new learning methods and technologies
Training and Capacity Building Specialist Job Type: Full-time Experience: Mid-Senior level Professional Training and Coaching, Insurance, Business Consulting and Services
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