Training and Development Manager

Job Title: Training And Quality Manager

The ideal candidate will oversee the development, administration, and delivery of strategic and tactical leadership, management, and professional training programs to ensure high-level customer satisfaction and policy compliance.

">
Responsibilities:">

• ">
• Training Program Administration: Identify areas for improvement within an account, schedule training rooms and trainers, provide supervision of courses through trainer/training evaluations and feedback, monitor course attendance and performance, assign tasks and activities to trainers based on availability.">
• Trainer Development: Provide orientation to new trainers, share best practices with trainers, ensure they have knowledge of account procedures and processes, set department rules and expectations.">
• Policy Enforcement: Ensure account policies and procedures are followed properly, provide coaching and development for trainers who do not adhere to directives, develop new policies and procedures based on department needs.">
• Performance Analysis and Reporting: Review and analyze reports from trainers, reorganize trainer tasks and activities based on availability and findings, compile bonus reports based on trainer performance, perform evaluations of training and provide feedback.">
• Content and Material Development: Collaborate with trainers, quality assurance managers, and shift managers to identify specific needs, use findings to coordinate content and material development that addresses their areas of opportunity, ensure trainers are properly trained on working with different materials.">

">
Delivery:">

• ">
• Deliver training events and learning solutions for multiple and complex curriculums using various mediums such as in-class, e-learning, virtual facilitation, and blended. May also deliver new content through new mediums.">
• Contribute to the design of training events and learning solutions.">
• Candidate may coach other Learning Specialists.">
• Maintain training materials to ensure documentation is current and relevant given market changes and evolution.">
• Track and manage performance in the classroom, and if required, manage transition to team manager/stakeholder.">
• Follow standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.">

">
Design:">

• ">
• Employ appropriate learning methodologies to design or update learning products and solutions which meet the needs of stakeholders.">
• Collaborate with stakeholders and business partners to design or update learning programs that align business needs with training objectives.">
• Design, develop, assess, and implement scalable and reusable learning solutions using multiple tools and methodologies to meet business objectives.">
• Design, develop, assess, and implement reinforcement tools and appropriate learning solutions.">
• Recommend and implement enhancements to learning solutions to ensure constant improvements.">
• Maintain training materials to ensure documentation is current and relevant given market changes and evolution.">
• Communicate all curriculum updates and changes to the Learning Specialists that deliver relevant courses.">
• Meet with delivery Learning Specialists and on-loan facilitators Pre and Post Class to ensure they are prepared and to gather feedback on curriculum.">
• Collaborate with stakeholders and business partners to develop learning solutions that align business needs with training objectives.">
• Recommend non-training related solutions as appropriate as value-added activities and/or alternative to training requests.">
• Meet stakeholders to debrief successes/opportunities and action plan (Level 3 Assessments quarterly) and take action on key gaps and areas of opportunity identified.">
• Provide regular training updates to stakeholders.">

">
Required Skills and Qualifications:">

• ">
• 1 year experience as a trainer and 1-2 years experience as a Training Supervisor.">
• Knowledge of Business Process Improvement frameworks such as Six Sigma, COPC, ISO, Project Management skills, and MS office.">
• Good verbal and written communication skills.">

">
Benefits:">

Mid-Senior level position available, requiring full-time commitment to ensure the success of our customers and organization.

">
Job Function:">

• ">
• Training, Quality Assurance, and Administrative.">

">
Industries:">

• ">
• IT Services, IT Consulting, Business Consulting, and Services.">

---