Customer Service and Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,300,000
Customer Service and Technical Support Specialist

We are seeking a highly skilled professional to fill the role of Customer Service and Technical Support Specialist. As part of our customer service and product troubleshooting team, this individual will play a critical role in ensuring customer satisfaction and effective problem resolution.

About the Role

  • The selected candidate will provide excellent customer service by addressing inquiries and resolving issues.
  • Assist customers with technical problems, offering solutions and guidance.
  • Collaborate with other teams within the organization to ensure comprehensive problem resolution and customer satisfaction.

About You

  • Strong Communication Skills: Proficiency in English, both written and spoken, enables you to interact effectively with customers and team members.
  • Problem-Solving Abilities: Diagnose and resolve issues swiftly and accurately.
  • Empathy and Patience: Understand customer concerns and provide thoughtful, effective solutions.

Qualifications

  • Experience in customer service.
  • Proficiency in English.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication abilities.
  • Experience in tech-centric managed services.
  • Familiarity with product support and troubleshooting processes.

We offer competitive compensation and a range of benefits, including medical and life insurance coverage from your second month, a monthly utility stipend for remote work, leave credits for vacation and travel, additional pay for night shifts, access to online training resources, and the opportunity to work from home with provided equipment.

Required Skills
  • Technical Support
  • Customer Service
  • Product Support

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