Customer Support Technical Specialist
7 days ago
We are seeking an experienced Technical Support Specialist to join our team. As a critical member of our customer support unit, you will play a pivotal role in delivering timely solutions to customers and colleagues alike.
Your primary responsibility will be to provide prompt and friendly resolutions to customer inquiries via various channels, including live chat, phone support, email, video calls, and help desk software.
Main Responsibilities- Analyze and diagnose complex problems with the Kajabi platform, utilizing strong analytical skills to identify root causes.
- Collaborate with cross-functional teams for advanced issue resolution, ensuring seamless communication and problem-solving.
- Contribute to the development and maintenance of internal resources and customer-facing materials, enhancing the overall support experience.
- Provide guidance and training to junior support specialists as needed, fostering a culture of knowledge sharing and growth.
- Minimum 2 years of SaaS troubleshooting experience in a fast-paced technical support environment.
- Rapid learning ability and mastery of web-based software, with a focus on adaptability and continuous improvement.
- Excellent interpersonal skills, including effective communication and patience in high-pressure situations.
- Strong analytical and investigative abilities, with a desire to delve beyond surface-level issues and provide comprehensive solutions.
- Fast typing speed and accuracy, with proficiency in Mac and Windows operating systems.
- Familiarity with custom domains and troubleshooting connectivity issues.
- Bachelor's Degree in MIS, Computer Science, or related field, or equivalent experience.
- Previous experience mentoring or training staff, with a focus on leadership and development.
- Advanced knowledge of Front End Web Development tools and technologies, including HTML, CSS, JavaScript, Liquid, SEO, and RSS, with a passion for ongoing learning and advancement.
- Previous experience with CRM software and managing contact lists, with attention to detail and organizational skills.
- In-depth understanding of DNS, CNAME, and SSL, as well as email deliverability and its influencing factors.
- Previous experience with customer support platforms like Zendesk or other support portal tools, with a focus on efficiency and effectiveness.
- Familiarity with API and Integrations, with a focus on seamless data exchange and system compatibility.
The T2 Tech Support Specialist will meet weekly with the Technical Team Lead to discuss performance, identify areas for improvement, seek guidance, and address concerns. These meetings aim to align expectations and explore ways the leadership team can provide support and facilitate growth.
Our Team Benefits- HMO Paid 100%
- Mental healthcare coverage
- Company-issued device
- Team appreciation fund
-
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,300,000Customer Service and Technical Support SpecialistWe are seeking a highly skilled professional to fill the role of Customer Service and Technical Support Specialist. As part of our customer service and product troubleshooting team, this individual will play a critical role in ensuring customer satisfaction and effective problem resolution.About the RoleThe...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $60,000 - $80,000We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.Job OpportunityThis role involves working in a fast-paced environment, resolving complex technical issues, and delivering exceptional customer service.As a...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱24,000This is a technical support position that provides assistance to customers via phone, email, and chat.Job DescriptionWe are seeking a highly motivated individual with excellent communication and problem-solving skills to join our team as a Technical Support Specialist.The successful candidate will be responsible for providing outstanding customer service and...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱4,200 - ₱6,000Technical Support ExpertWe're seeking an experienced Technical Support Specialist to join our team. As a key member of our customer support group, you will deliver high-quality responses to customer inquiries in a timely manner.This role involves working closely with clients across various industries, providing technical service and support. The ideal...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱2,000,000 - ₱3,000,000Job Title: Technical Support SpecialistOverviewWe are seeking a highly motivated and organized technical support specialist to join our team. As a key member of our customer success group, you will play a critical role in ensuring our customers have an exceptional experience with our payment solutions.Your primary responsibility will be to resolve client...
-
Technical Support Specialist
6 days ago
Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,000,000Job SummaryThis is an exciting opportunity to join our organization as a technical support specialist. We are seeking a customer-focused professional who can provide top-notch service and exceed customer expectations.The ideal candidate will have excellent communication skills, both written and verbal, and the ability to multitask across systems and...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱500,000 - ₱1,000,000Job TitleWe are seeking highly skilled Technical Support Specialists to join our team.In this role, you will provide technical assistance and troubleshooting support for various clients across industries.Respond to inbound technical support requests via phone, chat, or emailDiagnose and troubleshoot hardware, software, and network issuesGuide customers...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱60,000 - ₱80,000Job Title: Technical Support Specialist">We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers via phone, email, or chat.About the Role:Respond to customer inquiries in a timely and...
-
Technical Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱70,000 - ₱90,000About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a technical support representative, you will provide exceptional assistance and troubleshooting services to clients across various industries.Respond to inbound technical support requests via phone, chat, or email in a timely and professional manner.Utilize strong...
-
Technical Customer Support Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱400,000Role Summary:We are looking for a skilled professional to join our team as a Sales & Technical Support Associate. As a member of our dynamic team, you will be responsible for delivering exceptional customer service and technical support to our clients.
