Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱60,000 - ₱80,000

Job Title: Technical Support Specialist

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We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers via phone, email, or chat.

About the Role:

  • Respond to customer inquiries in a timely and professional manner
  • Diagnose and troubleshoot hardware, software, and network issues
  • Provide step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in our system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Requirements:

  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

Physical Requirements:

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May occasionally move about the office to accomplish tasks and may exert up to 40 pounds.

Reasonable Accommodation:

We strive to provide a supportive and inclusive work environment. If you require accommodations due to a disability, please contact us to discuss your needs.

Diversity and Equality:

We believe diversity is a strength and welcome applicants from diverse backgrounds. Our company maintains a work environment free from discrimination and harassment.

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