Customer Service Specialist
7 days ago
A skilled Customer Service Specialist will play a pivotal role in providing timely and accurate support to customers. Key responsibilities include researching, diagnosing, and resolving customer issues through effective communication and technical expertise.
Main Responsibilities:- Provide Second Level Customer Service and Technical Support via phone and email
- Assist customer-facing teams with technical training and documentation
- Manage tickets and service level agreements (SLAs)
- Maintain hardware and software systems, perform routine checks and maintenance tasks
- Evaluate and escalate complex issues to higher-level technical support or management
- Exceptional communication skills for both verbal and written interactions
- Hands-on experience with hardware troubleshooting and equipment support
- System maintenance activities and application administration
Fully remote work arrangement from Monday to Friday, 9am to 6pm. A college degree in computer science or a related field is preferred. The ideal candidate will possess excellent analytical and problem-solving skills.
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Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,300,000Customer Service and Technical Support SpecialistWe are seeking a highly skilled professional to fill the role of Customer Service and Technical Support Specialist. As part of our customer service and product troubleshooting team, this individual will play a critical role in ensuring customer satisfaction and effective problem resolution.About the RoleThe...
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Dasmariñas, Calabarzon, Philippines beBeeMandarin Full time $40,000 - $60,000We are seeking a highly skilled and experienced Mandarin language professional to join our team as a Customer Support Specialist.As the primary point of contact for our Mandarin customers, you will be responsible for addressing a broad range of issues and requests related to our products via phone, email, and chat.Responsibilities:Be the primary point of...
