Customer Training Specialist
1 day ago
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leavesThe main responsibilities of a CUSTOMER EDUCATION TRAINING SPECIALIST include:
• Training Program Development: Collaborate with cross-functional teams to support developing and delivering training sessions and programs tailored to meet the needs of our customers
• Live Training Delivery: Conduct engaging and interactive training sessions for clients via webinars, virtual classrooms, and potential onsite visits.
• Customer Engagement: Build strong relationships with customers by understanding unique training requirements and possibly providing personalized training that addresses their needs effectively.
• Product Expertise: Maintain a deep understanding of our software products, features, and updates to deliver accurate and up-to-date training content.
• Feedback Collection: Gather feedback from customers on training sessions and materials to continuously improve the effectiveness and relevance of our training programs.
• Documentation: Document training processes, best practices, and FAQs to create a knowledge base for internal and external use.
• Collaboration: Work closely with the Customer Success, Instructional Design, and Product teams to ensure alignment between training initiatives and overall business objectives.
• Travel: Occasional travel may be required to deliver onsite training sessions at client locations, ensuring a seamless learning experience for our customers.To apply, you must be an expert on the following requirements:
• Bachelor's degree, with a minimum of 2-4 years of related experience;
• Proven experience in delivering training programs, preferably in a SaaS or technology-related industry.
• Strong presentation and communication skills, with the ability to engage and inspire audiences of varying backgrounds and skill levels.
• Experience with instructional design methodologies and adult learning principles is a plus.
• Ability to travel domestically and internationally as needed for onsite training sessions.
• Excellent organizational skills and attention to detail.
• Adaptability and willingness to learn in a fast-paced, dynamic environment.
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