Remote Technical Support Specialist
1 day ago
The role of a remote technical support representative requires the ability to effectively communicate with clients and troubleshoot various technical issues. This position demands strong customer service skills, as well as technical knowledge, to provide top-notch assistance to customers.
To be successful in this position, you will need to have prior call center experience, excellent communication skills, and the ability to work from home with high-speed internet connectivity.
Key Responsibilities:- Respond promptly to inbound technical support requests via phone, chat, or email.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Maintain up-to-date knowledge of products, services, and support procedures.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
This job operates in a professional office environment, and employees will be required to sit/stand for long periods while using a computer and telephone headset.
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