Merchant Operations Team Lead

4 days ago


Manila, National Capital Region, Philippines Icebreaker Labs, Inc. Full time

About PayJoy

We are a financial service provider dedicated to helping under-served customers in emerging markets achieve financial stability and success. Our patented technology turns a smartphone into digital collateral, and our machine learning, data science, and anti-fraud AI enable us to offer low-cost loans to the most customers in the industry.

Job Description

The Merchant Operations Supervisor will be responsible for providing administrative support to internal and external stakeholders, fostering a positive relationship between PayJoy and our partners. This role involves onboarding admin/merchant/clerk partners, identifying potential risks in current processes, and providing insights to stakeholders.

This is an opportunity for a talented individual to join our team as a Merchant Operations Supervisor. The ideal candidate should be comfortable mentoring and guiding a team, engaging with people across the organization, and focused on improving processes to ensure a great customer experience.

The successful candidate will own, monitor, and improve merchant support metrics (e.g., onboarding turnaround time, requirement completeness, etc.). They will report to the Operations Manager, collaborate with the Commercial team in the Philippines, and interact with other business operations and merchant support team members from other PayJoy-operating countries.



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