Merchant Success Manager

2 weeks ago

Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we're committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

If this is a journey you'd like to embark on, keep reading

In the Merchant Success Manager role, you'd be responsible for driving the success of our customers through using the StoreHub platform effectively and maximizing on our robust features to guarantee they get the most value.

You don't need to be an expert or know everything about our industry. But the work is challenging, fast-paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do:

  • Work with merchants to drive revenue and ensure operational excellence in their business
  • Educate merchants on StoreHub features, promotional campaigns, and market insights
  • Build long-lasting relationships and trust with merchants to understand more about their business and their key success factors
  • Negotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenue
  • Manage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are met
  • Be the focal point for merchant inquiries and take ownership of their requests/issues by working with different departments i.e. customer care, onboarding, and product to ensure satisfaction and merchant retention
  • Share challenges and ideas openly to ensure that the team is up to date and constantly improving performance

What you'll need to have:

  • Experience of 1 to 3 years in roles related to Key Account, Merchandising, Retail Business, Business Development
  • A BIG passion for helping small businesses
  • Lots of self-drive with the motivation and desire to succeed
  • Tenacity to develop ideas independently and thrive in a fast-paced startup environment
  • Strong conversational and rapport-building skills
  • Logical thinking and strong problem-solving skills
  • Ability to interact with a broad set of businesses and stakeholders while presenting both over the phone and in person
  • Knowledge using G-suite and basic Excel

What makes working at StoreHub awesome (and refreshing):

  • Our people - for real Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause.
  • Embracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth.
  • It's the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them.
  • CADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, Impact.

At StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:

  • Cutting edge tools. If something can be automated, we'll make it happen.
  • Robust employee engagement framework with different activities every month.
  • Reflection and feedback culture, with monthly one-on-ones with your coach.
  • Career progression map to help you build your own path within your team.

We do have all the other cool perks too:

  • Free Parking - no more roadside headaches
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Apple MacBooks for everyone to help you do your best work

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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