Remote Category Merchant Coordinator

7 days ago


Manila, National Capital Region, Philippines LE0002 DCX PH Inc. Full time

DCX PH Inc. is a leading offshore BPO company that helps ambitious US businesses grow and scale by equipping them with highly trained global talent.

The DCX Client Services Home-Based Category Merchant Coordinator will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge.

This role will be responsible for assisting the Merchant team with administrative tasks related to suppliers and product details.

Key responsibilities include:

  • Supporting Merchants on RFP Market Basket item sourcing & pricing using Excel spreadsheets & provided information/product specs.
  • Providing follow-up information on product pricing, images, and access details to Merchants.
  • Coordinating and managing supplier webinars throughout the year.

Required skills and qualifications include:

  • A highly proficient communicator in both spoken and written English
  • Strong customer service orientation
  • Excellent problem-solving and analytical skills
  • Strong organizational and time management skills
  • Ability to function well in a high-paced and at times stressful environment.

Benefits of working with us include:

  • Industry-leading salary packages
  • Permanent work-from-home setup
  • Company equipment provided
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses


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