Home-Based Category Merchant Coordinator Specialist

1 week ago


Manila, National Capital Region, Philippines DCX PH Inc. Full time

At DCX PH Inc., we are seeking a highly skilled and detail-oriented Home-Based Category Merchant Coordinator to join our team. As a key member of our operations team, you will be responsible for assisting clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns.

About the Role

The ideal candidate will have a strong background in customer service and experience working with suppliers and product details. You will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge.

In this role, you will also have the opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.

Key Responsibilities
  • Assist the Merchant team with administrative tasks related to suppliers and product details
  • Support Merchants on RFP Market Basket item sourcing & pricing using Excel spreadsheets & provided information/product specs
  • Support Merchants by providing follow-up information on product pricing, images, and access details
  • Coordinate and manage supplier webinars throughout the year. Send invitations to the Merchant team. Upload supplier webinar details to SharePoint
  • Responsible for product sourcing for suppliers discontinued items throughout the year and any Merchant needs


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