Technical Customer Support Representative

7 days ago

Dumaguete, Central Visayas, Philippines beBeeTechnical Full time ₱7,200 - ₱8,400
Job Overview

The Voice Technical Support Professional plays a pivotal role in delivering exceptional customer experiences by addressing technical issues and product inquiries via inbound and outbound calls.

  • Deliver live product demonstrations to showcase key features and functionalities, enhancing customer engagement and satisfaction.
  • Offer tech support and troubleshooting assistance with a focus on outstanding customer service, fostering loyalty and retention.
  • Utilize CRM systems to effectively manage customer interactions, maintain accurate records, and drive business growth.

To excel in this role, the ideal candidate should have experience working in dynamic startup environments and possess the ability to efficiently manage multiple client accounts. Prior experience in fast-paced environments is highly desirable, as well as strong skills in conducting product demonstrations and explaining complex technical concepts in an accessible manner.

A proactive, tech-savvy professional with a passion for customer support and the ability to handle multiple accounts simultaneously is essential. The successful candidate will possess strong verbal communication skills, excellent phone etiquette, and the capacity to multitask and prioritize effectively across multiple client accounts.

Key Responsibilities:

  • Provide expert technical assistance and support to customers via phone, email, or chat.
  • Conduct thorough product demonstrations to showcase features and functionalities, ensuring seamless customer understanding.
  • Collaborate with cross-functional teams to identify and resolve technical issues, implementing process improvements where necessary.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support, customer service, or related field.
  • Proven track record of providing exceptional customer service, resolving technical issues, and driving business growth.

Preferred Qualifications:

  • Experience working in startup environments.
  • Strong skills in product demonstration, technical writing, and public speaking.
  • Proficiency in CRM systems, project management tools, and software applications.

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