IT Support Specialist

1 month ago


Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Service Desk Support Job Description

At Eteam Workforce Private Corporation, we are seeking a skilled IT Service Desk Support professional to join our team. The successful candidate will provide exceptional support to our clients via various communication channels, ensuring that all incidents and requests are promptly addressed and resolved to the highest standard.

Key Responsibilities:
  • Provide user support via phone, email, and ServiceNow automated ticket channels.
  • Track, categorize, prioritize, and monitor all incidents and requests reported to the Service Centre.
  • Monitoring call volumes and trends to identify potential major incidents and problems.
  • Updating users on the status of their incidents and requests as they progress through the lifecycle.
  • Maintain ownership of logged incidents and requests from receipt to closure, communicating to users the progress of all enquiries.
  • Identify recurrent trends and advise the Problem Manager.
  • Liaison with other Service Management Services including Problem and Change Management.
  • Support all Service desk Incidents and requests to meet Service Level Agreements (SLAs).
  • Maintain a consistent high level of customer service to all stakeholders.
  • Non-Major Incident Mgmt. - Tracking and Monitoring tickets resolution, SLA.
  • VIP Support (including prioritization and working with resolver groups).
  • Maintain Self Help capability and extend capability to cover additional requests and automated incident resolutions.
  • Perform initial investigation of incidents and problems and resolve all incidents that do not need to go to a second or third level support team.
  • Follow the Cyber Security Incident Management plan when incidents arise and participate in cyber simulation exercise.

  • IT Support Specialist

    3 weeks ago


    Taguig, National Capital Region, Philippines IT By Design Full time

    Job Title: IT Support SpecialistWe are seeking a skilled and experienced IT professional to join our team at IT By Design. This role focuses on providing top-notch technical support to our clients, ensuring their networks and systems run smoothly.About the RoleAs an IT Support Specialist, you will be responsible for monitoring networks, troubleshooting IT...

  • IT Support Specialist

    4 weeks ago


    Taguig, National Capital Region, Philippines IT By Design Full time

    We are seeking an IT professional to join our team at IT By Design as a Helpdesk Analyst. This role focuses on providing top-notch support services for our clients, ensuring seamless operation of their networks and resolving technical issues efficiently.Salary: ₱350,000 - ₱500,000 per annum, depending on experience.Job Description:This role involves...


  • Taguig, National Capital Region, Philippines Industrial Support Full time

    At Industrial Support, we are seeking an experienced Enterprise Integration Specialist to join our team. This role will involve designing, developing, and implementing integrations between on-premises and cloud applications.Key Responsibilities:Develop enterprise-class integrations using SAP ABAP, MuleSoft, Dell Boomi, and other iPaaS solutionsWork with...

  • IT Support Specialist

    3 weeks ago


    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    We are seeking a skilled IT Support Specialist to join our team at Nityo Infotech. Located in the heart of Taguig, this role offers a unique blend of on-site and remote work opportunities.The ideal candidate will have a strong background in IT, with experience in handling customer complaints and user requests. Proficiency in Unix, Shell scripting, Python,...

  • IT Support Specialist

    1 month ago


    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job Title: IT Support SpecialistAt Strategic Networks Inc., we are seeking a highly skilled IT Support Specialist to join our team. You will be responsible for providing exceptional support to our end users, ensuring they receive the best possible experience. Key responsibilities include:• Managing incidents and requests for end user devices, including...

  • IT Support Specialist

    1 month ago


    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job Description:At Nityo Infotech, we are seeking an experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in providing onsite IT support, with a minimum of 1-2 years of experience in troubleshooting hardware, software, and network issues. Key Responsibilities:Provide top-notch onsite IT support to our...

  • IT Support Specialist

    10 hours ago


    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    We are seeking an IT Support Specialist to join our team at Strategic Networks Inc. in Taguig, BGC, where you will be responsible for providing top-notch technical support to our clients.About the RoleThe ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and a basic understanding of telecommunication...

  • IT Support Specialist

    3 weeks ago


    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job Title: IT Support SpecialistAbout Us: At Strategic Networks Inc., we are dedicated to providing top-notch IT services to our clients.Salary: The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and location.Job Description:We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    About NeksjobNeksjob is a dynamic and innovative company that values excellent customer service. Our team is dedicated to providing top-notch support to our clients, and we are seeking a skilled Customer Support Specialist to join our ranks.Job SummaryWe are looking for a highly motivated and results-driven individual to take on the role of Customer Support...


  • Taguig, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Administrative Support SpecialistCompany: J-K Network ServicesJob Type: Full-timeLocation: Taguig CityIndustry: Construction CompanyJob Description:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at J-K Network Services. As an Administrative Support Specialist, you will be responsible for...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    Job Title: Virtual Support SpecialistWe are seeking a highly skilled and experienced Virtual Support Specialist to join our team at Neksjob. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving issues, and delivering top-notch customer experiences.About UsNeksjob is a dynamic and...


  • Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    About the RoleWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Ayuda Business Management Solution Inc. As a key member of our support team, you will be responsible for ensuring the smooth operation of our production systems.


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    About the RoleWe are seeking a highly skilled Multilingual Support Specialist to join our team at Gratitude Philippines. This is a fantastic opportunity for an individual with excellent customer service skills and technical knowledge to provide top-notch support to our clients.


  • Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job Title: Administrative Support SpecialistWe are seeking a highly organized and detail-oriented individual to join our team at Hunter's Hub Incorporated as an Administrative Support Specialist. As a key member of our support staff, you will provide general clerical and administrative assistance to ensure the objectives and deadlines of your assigned...


  • Taguig, National Capital Region, Philippines J-K Network Services Full time

    We are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at J-K Network Services. In this role, you will be responsible for providing administrative support to our operations team.The ideal candidate will have a bachelor's degree and 6-12 months of experience in an administrative role. You should be proficient in...


  • Taguig, National Capital Region, Philippines Dencom Consultancy and Manpower Services Full time

    Job Title:Customer Support SpecialistAbout the Role:We are looking for a skilled Customer Support Specialist to join our team at Dencom Consultancy and Manpower Services. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients.Key Responsibilities:Respond to customer inquiries via phone, email, or...


  • Taguig, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    Job OverviewWe are seeking a skilled Gaming Support Specialist to join our team at John Clements Recruitment Inc.About the RoleThis is a fantastic opportunity for individuals who are passionate about customer support and gaming. As a Gaming Support Specialist, you will be responsible for responding to customer inquiries via phone, email, or chat, providing...


  • Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job Title: Corporate Support SpecialistWe are seeking an experienced and skilled Executive Secretary to join our team at Hunter's Hub Incorporated. This is a challenging and rewarding opportunity for a highly organized individual who possesses excellent communication and interpersonal skills.

  • IT Support Specialist

    1 month ago


    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job Description:Nityo Infotech is seeking a skilled IT Support Specialist to join our team. The ideal candidate will have experience in service desk operations and technical support.Key Responsibilities:Provide technical assistance to customers via phone, email, and chat.Troubleshoot and resolve hardware and software issues.Collaborate with internal teams to...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    We are Neksjob, a dynamic organization seeking a skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will play a vital role in providing exceptional support to our clients.About the RoleThe ideal candidate will possess excellent communication skills, be proficient in handling customer inquiries, and...