Virtual Support Specialist

1 month ago


Taguig, National Capital Region, Philippines Neksjob Full time
Job Title: Virtual Support Specialist

We are seeking a highly skilled and experienced Virtual Support Specialist to join our team at Neksjob. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving issues, and delivering top-notch customer experiences.

About Us

Neksjob is a dynamic and innovative company that values customer satisfaction above all else. We are committed to providing our clients with the best possible experience, and we believe that starts with our support team.

Job Summary

The Virtual Support Specialist will be responsible for handling customer inquiries, resolving technical issues, and providing solutions to our clients' problems. This is a challenging yet rewarding role that requires strong communication skills, attention to detail, and the ability to work independently.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Resolve technical issues and provide solutions to customers
  • Provide product information and answer questions about our services
  • Handle complaints and concerns in a fair and respectful manner
Requirements:
  • High school graduate or equivalent required
  • Excellent communication and problem-solving skills
  • At least 1 year of customer service experience (not limited to BPO)
  • Ability to work on-site
  • Availability to start immediately
Benefits:
  • Competitive salary ($40,000 - $60,000 per annum)
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Promotion within the company
  • Comprehensive healthcare benefits

At Neksjob, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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