IT Support Specialist
2 weeks ago
At Strategic Networks Inc., we are seeking a highly skilled IT Support Specialist to join our team. You will be responsible for providing exceptional support to our end users, ensuring they receive the best possible experience. Key responsibilities include:
• Managing incidents and requests for end user devices, including desktops, laptops, monitors, VPN, printers, and scanners
• Providing support for Windows and non-Windows operating environments, including hardware and software, computer applications, LAN components, and peripherals
• Recommending and implementing solutions, including on-site repair for remote users
• Collaborating with end users to resolve hardware and software issues, and providing training on computer applications and LAN components
• Identifying and executing system reconfiguration needs, and establishing end user service level agreements
• Conducting on-site analysis, identification, and resolution of difficult desktop problems for end users
• Supervising the complaint ticketing system and ensuring timely resolution of all work orders
• Providing status updates to the ticketing tools in a timely manner
• Analyzing completed end user device requests and incidents to identify process improvements and compliance issues
• Monitoring and repairing IT/office equipment and ensuring all software systems are running smoothly
• Minimum requirements include a bachelor's degree in a computer-related field, willingness to perform field work, and residence near key locations
Requirements:
- Bachelor's degree in a computer-related field
- Ability to work in the field
- Residence near key locations
- Preferably with a motorcycle
About Us:
Strategic Networks Inc. is a leading provider of IT solutions, and we are committed to providing exceptional support to our end users. We offer a dynamic and challenging work environment, and we are seeking a highly skilled IT Support Specialist to join our team.
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