Enterprise Accounts Client Support Specialist

1 day ago

Caloocan City, National Capital Region, Philippines beBeeClientSuccess Full time $800 - $1,300
Job Description

We are seeking a detail-oriented and proactive Client Success Specialist to join our team. This role will be responsible for managing daily communications with clients, responding to their requests and needs, and working closely with the Client Success Manager to execute account strategy and meet performance objectives.

The ideal candidate will have 2+ years of client-facing or account support experience, strong problem-solving and communication skills, and the ability to multitask and manage priorities in a fast-paced environment.

Key Responsibilities:
  • Manage daily communications with clients, responding quickly to their requests and needs.
  • Work closely with the Client Success Manager to execute account strategy and meet performance objectives.
  • Partner with internal teams to ensure seamless delivery of services to clients.
  • Utilize project management platforms to track progress and identify areas for improvement.
Requirements:
  • Fluency in English, both verbal and written.
  • Ability to consistently work in the Mountain Standard Time Zone (USA) - hours are 8am - 5pm.
  • Consistent access to high-speed internet and reliable equipment (laptop with a working camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services industry preferred).
  • Strong problem-solving and communication skills.
  • Ability to multitask and manage priorities in a fast-paced environment.
Benefits:
  • A culture that supports and celebrates a healthy work-life balance for everyone.
  • 6 sick days per year.
  • 20 days of PTO annually.
  • Celebrate and be celebrated with peers through our Bonusly rewards program.
Seniority level

Entry-level.

Employment type

Full-time.

Job function

Other.

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