Client Support Specialist

24 hours ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱4,500 - ₱7,000

Job Title: Client Support Specialist

We are seeking a skilled and adaptable Client Support Specialist to join our team. This is an excellent opportunity for individuals who enjoy providing top-notch support to clients through various channels.

Key Responsibilities:
  • Manage Multiple Client Accounts: Prioritize tasks, manage multiple client accounts, and ensure timely completion of projects.
  • Record Keeping: Maintain accurate records of client interactions, service requests, and customer inquiries.
  • Customer Service: Provide exceptional customer service through email, chat, and phone support.
  • Issue Resolution: Address customer inquiries and resolve issues promptly and professionally.
  • Back-Office Tasks: Perform data entry, report generation, and other back-office tasks as required.
  • Technical Support: Provide basic technical support and troubleshooting services.
  • Escalation: Escalate complex technical issues to the relevant teams or vendors.
  • Performance Metrics: Meet and exceed SLAs and performance metrics.
  • Process Adherence: Adhere to established processes and procedures.
Required Skills and Qualifications:
  • Customer Service Experience: Proven experience in customer service or support roles.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving: Strong problem-solving and analytical abilities.
  • Technical Aptitude: Basic technical aptitude and ability to learn new technologies.
  • Adaptability: Flexibility, adaptability, and ability to work effectively in a team environment.

This role offers a challenging and rewarding career path for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

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