Technical Product Support Expert
2 days ago
We are seeking a skilled Technical Support Specialist to join our global team.
This role involves providing hands-on technical support, feature explanations, and best practices guidance for our product in a fast-paced environment.
A successful Technical Support Representative maintains composure, professionalism, and delivers high client satisfaction.
We seek impact-driven individuals passionate about helping us grow and achieve our purpose.
The ideal candidate will be adaptable, metric-driven, and possess strong conflict resolution skills.
Key responsibilities include:
- Providing technical troubleshooting, feature explanation, and best practice guidance for our product.
- Resolving tickets and troubleshooting technical and process issues to maintain productivity.
- Maintaining system functionality by testing computer components.
- Helping design and implement networks.
- Consulting with users to determine hardware and software needs and assisting in placing orders.
- Maximizing computer systems capabilities by studying technical applications and making recommendations.
Additionally, the candidate should have:
- 2 years of technical support experience, preferably supporting customers via email and chat.
- Intermediate-level knowledge of web-based and mobile apps.
- Passion for creating exceptional customer experiences.
- Ability to thrive in a dynamic and evolving environment.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
Requirements include basic knowledge of Real Estate terms and processes, ability to handle escalations, and a flexible work schedule.
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