
Global Technical Support Expert
1 day ago
We are seeking a skilled Technical Support Specialist to deliver exceptional technical and functional support to customers worldwide.
Key Responsibilities:
- Provide top-tier technical support by resolving customer queries on product configuration, reporting, and integrations.
- Collaborate with internal teams to enhance support processes and technical troubleshooting.
- Maintain up-to-date knowledge of new product features and API integrations.
- Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
Requirements:
- 3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software.
- Strong understanding of APIs, payments integrations, and best practices in technical support.
- Knowledge of accounting principles is a plus.
- Experience with customer support software and SLA/KPI management.
What We Offer:
- Flexibility in working location.
- Opportunity to collaborate with a global team and customers.
- Work with a successful, globally applied SaaS business model.
- Competitive compensation package.
About Us
Jobgether offers remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn.
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