Technical Support Expert

2 days ago

San Juan, National Capital Region, Philippines beBeeSpecialist Full time ₱5,000,000 - ₱8,000,000
Support Role

We are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a proven track record in incident management, technical support, and system administration.

The role requires strong communication skills, ability to work effectively across multiple departments and stakeholders, and flexibility to adapt to the evolving needs of a high-growth organization.

Key responsibilities include:

  • Managing and assisting user inquiries on all supported platforms
  • Serving as an escalation point for community/customer experience in high-touch escalations and platform incidents
  • Accountable for managing ticketed query systems and ensuring comprehensive databases of queries and resolutions
  • Exercising critical thinking skills to establish root causes of application errors and escalating serious concerns

We offer a range of benefits including 100% remote work and individual contractor status with monthly payments.

This is a unique opportunity to be part of an organization bringing impactful technologies freely available to everyone in the world.

Qualifications

Required qualifications include:

  • Minimum 3 years of relevant experience in incident management, technical support, and system administration
  • Knowledgeable in various UNIX/Linux commands and functions
  • Experience supporting highly automated and dynamic cloud-environments
  • Demonstrated experience with end-to-end platform incident management using Zendesk or similar platform
  • Exceptional communication skills
  • Flexible and adaptable to meet evolving organizational needs

PREFERRED QUALIFICATIONS:

  • Knowledgeable in Crypto Trading
  • Knowledgeable in Jupyter Notebook
  • Knowledgeable in MySQL Workbench
  • Knowledgeable in Datadog
  • Knowledgeable in Docker and Docker commands
  • Experience with cloud-based technologies and solutions
About This Opportunity

This is a full-time position with a competitive compensation package.

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