Technical Product Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱28,800 - ₱38,400

A Little Bit About Us

  • We are the first global B-Corp dedicated to delivering world-class client experiences.
  • We are a global team, united by our desire to connect diverse people with common values.

Our Core Values Drive Our Success

  • Meaningful connections start with authenticity
  • We do our best work by being curious and dynamic
  • Our success combines ambitious vision with operational excellence
  • At the heart of great partnerships, we'll always find empathy
Job Summary

This position is primarily responsible for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product in a fast-paced setting.

A successful candidate maintains efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction.

Key Responsibilities
  • Provide technical support via phone, email, and chat
  • Respond promptly to inquiries in line with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues appropriately
  • Stay updated with evolving technologies and process changes
  • Participate in training to enhance skills
  • Share knowledge with the team and assist in onboarding new members
  • Deeply understand our products and services
  • Ensure customer satisfaction through prompt responses
  • Support and collaborate with team members
  • Take on additional tasks as needed
Requirements
  • Curious and authentic individuals who embody the company's core values
  • Analytical thinkers attentive to details
  • Passionate about client satisfaction
  • Minimum 3 years of technical support experience, supporting customers via email and chat
  • Basic knowledge of web and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences
  • Ability to thrive in a dynamic environment
  • Metrics-driven with high-volume interaction handling skills
  • Strong conflict resolution and communication skills
  • Creative problem-solving abilities
  • Good judgment and empathy
  • Proactive with minimal supervision
Plus Requirements
  • Support team initiatives and projects
  • Identify opportunities for contribution and growth
  • Gather and share customer insights for continuous improvement
  • Experience working remotely with little supervision
  • Knowledge of SQL and databases
  • Experience with log-monitoring tools like Datadog
  • Proficiency in English (written and spoken)

Benefits include Private Health Insurance, Paid Time Off, and Training & Development

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