Technical Support Expert

1 day ago


San Juan, National Capital Region, Philippines beBeeSupport Full time ₱400,000 - ₱600,000

About Our Company

We are an AI-driven healthcare platform that uses predictive analytics to transform medical data into actionable insights, helping healthcare professionals streamline workflows and improve patient care efficiency.

Main Responsibilities:
  • Serve as the first point of contact for customers, providing exceptional support and troubleshooting assistance.
  • Work closely with cross-functional teams to ensure customer satisfaction and enhance the platform.
  • Utilize strong communication and technical troubleshooting skills to improve customer experience in a fast-paced environment.
  • Provide world-class customer support via multiple channels to a global customer base.
  • Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
  • Collaborate with internal teams to address customer pain points and drive platform improvements.

The Ideal Candidate

  • A minimum of five years of technical support experience in SaaS or technology industries is required.
  • Exceptional English communication skills, both written and verbal, are necessary.
  • Proficiency in using support tools like Intercom and other relevant software is required.
  • A strong technical aptitude for troubleshooting and resolving customer issues is essential.
  • Knowledge of APIs, technical integrations, JSON structures, and basic coding skills is expected.

Benefits Offered

  • Fully remote work setup
  • Competitive salary


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