Technical Support Expert

2 days ago


San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱5,087,064 - ₱6,992,817
Job Description

We are seeking an experienced Technical Support Representative to join our team. As a key member of our Technical Support team, you will be responsible for providing high-level technical support to customers, troubleshooting and resolving complex issues, and collaborating with internal teams to improve the overall customer experience.

Key Responsibilities:
  • Provide exceptional technical support to customers via phone, email, and chat
  • Triage and resolve complex technical issues in a timely and efficient manner
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain in-depth knowledge of Turnitin products and services
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science or related field
  • Minimum 2 years of customer support experience
  • Strong working knowledge of Windows and Mac OS
  • In-depth knowledge of expert areas: configuration, features, bugs, and known issues
  • Good technical writing skills
  • Excellent communication and problem-solving skills
Benefits:
  • Competitive salary and benefits package
  • Opportunity to work with a global organization
  • Remote-centric culture
  • Generous time off and health and wellness programs
Others:

We recognize that skills evolve over time, and we encourage applicants who meet most of the requirements to apply. If you're willing to learn and grow with us, join our team.



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