
Technical Support Expert
2 days ago
We are seeking an experienced Technical Support Representative to join our team. As a key member of our Technical Support team, you will be responsible for providing high-level technical support to customers, troubleshooting and resolving complex issues, and collaborating with internal teams to improve the overall customer experience.
Key Responsibilities:- Provide exceptional technical support to customers via phone, email, and chat
- Triage and resolve complex technical issues in a timely and efficient manner
- Collaborate with internal teams to identify and implement process improvements
- Develop and maintain in-depth knowledge of Turnitin products and services
- Bachelor's degree in Computer Science or related field
- Minimum 2 years of customer support experience
- Strong working knowledge of Windows and Mac OS
- In-depth knowledge of expert areas: configuration, features, bugs, and known issues
- Good technical writing skills
- Excellent communication and problem-solving skills
- Competitive salary and benefits package
- Opportunity to work with a global organization
- Remote-centric culture
- Generous time off and health and wellness programs
We recognize that skills evolve over time, and we encourage applicants who meet most of the requirements to apply. If you're willing to learn and grow with us, join our team.
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