Service Delivery Manager

2 days ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time
Job Title: Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to oversee our service delivery operations within a Global Network Operations Center (GNOC). The successful candidate will be responsible for managing infrastructure solutions across datacenters, cloud environments, and network/security systems.

Key Responsibilities:
  • Oversee service delivery operations within a Global Network Operations Center (GNOC)
  • Manage infrastructure solutions across datacenters, cloud environments, and network/security systems
  • Monitor and improve service delivery performance through KPIs and ITIL processes
Requirements:
  • In-depth knowledge of infrastructure solutions: datacenters, clouds, networks, and security
  • Proficient in managing Operations KPIs such as ticket management, backup completeness, and infrastructure utilization
  • Solid experience in ITIL processes and practices (ITIL certification required)

Nityo Infotech is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and are seeking a talented individual to join our team.



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