Customer Service Representative On Demand Delivery

1 month ago


Quezon City, National Capital Region, Philippines Neksjob Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Neksjob. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers regarding on-demand delivery orders.

Key Responsibilities
  • Answer inbound calls from customers regarding order status updates, delivery issues, payment inquiries, and general account information.
  • Provide clear and concise information about our services, delivery areas, estimated delivery times, and any applicable fees.
  • Resolve customer issues efficiently and effectively, striving for a first-call resolution whenever possible.
  • Assist customers with placing orders, modifying existing orders, and tracking order progress.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong customer service skills and a passion for delivering exceptional service.


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