Customer Service Representative

1 month ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team as a Process Delivery Specialist in our Contact Center. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues, and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide detailed information about our products and services to potential customers
  • Interact with customers on a daily basis, helping them understand their policies and answer any questions they may have
  • Conduct research to provide accurate and up-to-date information to customers
  • Escalate unresolved issues to senior team members or management as needed
Requirements
  • College graduate or equivalent experience in a call center or customer service environment
  • Excellent written and verbal communication skills
  • Strong customer focus and adaptability to different personality types
  • Ability to work in a multi-shift environment, including holidays
  • Ability to multitask, set priorities, and manage time effectively
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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