Service Delivery Manager

4 hours ago


Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time
Service Delivery Manager

At Manpower Core Group Inc., we are seeking a skilled Service Delivery Manager to join our team. The ideal candidate will have a strong background in IT service management and be able to drive client-facing activities and processes. Key responsibilities include:

Monitoring service level agreements to ensure SLAs are met
Escalating potential service level breaches and recommending solutions
Monitoring and reporting to clients and management on operational service level
Ensuring operational level agreements between teams are met

Qualifications:

Graduate of Information Technology, Engineering, or equivalent
At least 8 years of experience working in IT service management
Expertise in ITIL areas such as Incident Management, Change Management, and Problem Management
ITIL certification is a must
Strong problem-solving, analytical, and time management skills
Ability to analyze high volumes of technical data and work in a fast-paced environment
Strong sense of business ownership and customer focus
Excellent communication skills

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