Service Delivery Operations Manager

2 days ago


Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Summary

We are seeking a highly experienced Service Delivery Operations Manager to join our team at TASQ Staffing Solutions. The successful candidate will be responsible for delivering support on transformation initiatives, quality and productivity improvement, client escalations, and process assessment.

Key Responsibilities
  • Provide delivery support on transformation initiatives, quality and productivity improvement, client escalations, and process assessment.
  • Act as SME for RTR benchmarks and leading practices.
  • Manage project deployment and assessment of new and existing tools and technologies.
  • Perform capacity planning to understand potential gaps in team staffing.
Requirements
  • At least 8-12 years of relevant work experience and 5-10 years of supervisory experience.
  • In-depth work background in RTR domain, including JE, MEC, FA, IC, and financial reporting.
  • Finance-related education.
  • Knowledgeable on SAP, Blackline, and other related technologies.
Work Environment

Our team is based in Mandaluyong, Robinsons Cybergate Tower 2, and we offer a rotation shift schedule and rotation off for our team members.



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