Customer Service Representative On Demand Delivery

3 days ago


Quezon City, National Capital Region, Philippines Neksjob Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Neksjob. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers regarding on-demand delivery orders.

Key Responsibilities
  • Respond to inbound calls from customers regarding order status updates, delivery issues, payment inquiries, and general account information.
  • Provide clear and concise information about our services, delivery areas, estimated delivery times, and any applicable fees.
  • Resolve customer issues efficiently and effectively, striving for a first-call resolution whenever possible.
  • Assist customers with placing orders, modifying existing orders, and tracking order progress.
Requirements

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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