
Flight Reservation Customer Service Representative
4 days ago
We are seeking a dedicated and customer-focused professional to join our team in a full-time role. The successful candidate will be responsible for providing exceptional customer service, with a focus on handling flight reservation inquiries and complaints.
Key Responsibilities:- Responding to incoming calls from customers and resolving various flight reservation-related issues
- Escalating complex cases to the appropriate team and maintaining accurate documentation of all interactions
- Providing timely and effective follow-up to ensure customer satisfaction
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to engage with customers and provide empathetic and effective problem-solving. Strong problem-solving and critical-thinking skills are also essential, as is a team-oriented attitude and willingness to collaborate with cross-functional teams.
Requirements:- High school diploma or equivalent, plus at least 6 months BPO international voice experience
- College graduate with no prior BPO experience required
We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and customer-centric individual looking for a challenging role, please apply now.
Employment Details:- Full-time position
- Entry-level opportunity
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