Hotel Reservation Customer Service Specialist

3 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

We are seeking skilled hospitality professionals to fill a key role within our hotel reservation team. As an Online Assistant, you will play a vital part in delivering exceptional customer service via chat and email.

Job Responsibilities
  • Handle customer inquiries, booking confirmations, and cancellations through various communication channels.
  • Provide accurate and timely information about room availability, pricing, and policies to ensure seamless customer experiences.
  • Maintain high-quality service standards in all written interactions, guaranteeing a positive impression of the hotel brand.
  • Record and update customer information and reservation details in internal systems to ensure data accuracy.
Requirements
  • High school graduate or equivalent qualification.
  • A minimum of six months experience in BPO or relevant customer-facing roles.
  • Excellent written English communication skills with the ability to articulate complex information in a clear and concise manner.
  • Demonstrated attention to detail and a customer-centric approach to work.
  • Proficiency in computer use and typing to navigate multiple systems efficiently.
Benefits
  • A stable Monday-to-Friday schedule allowing for a healthy work-life balance.
  • Paid training and onboarding support to ensure a smooth transition into the role.
  • A competitive salary and incentives package recognizing individual contributions.
  • Career growth opportunities and a supportive working environment that fosters professional development.

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