Travel Consultant

8 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Travel Expert Wanted

We are seeking a skilled and detail-oriented professional to join our team as a Customer Service Representative for our Travel Account. The ideal candidate will assist customers with booking inquiries, itinerary changes, flight/hotel reservations, and other travel-related concerns.


Key Responsibilities
  • Handle inbound and/or outbound calls related to travel bookings, flight schedules, and itinerary changes.
  • Assist customers with ticket reservations, cancellations, rebookings, and refund requests.
  • Provide accurate information regarding travel policies, fare rules, and travel requirements.
  • Resolve customer concerns promptly and professionally, ensuring high customer satisfaction.
  • Upsell or cross-sell travel-related products and services when applicable.
  • Maintain accurate and detailed records of customer interactions in the CRM system.
  • Follow company policies, quality standards, and compliance regulations.

Requirements
  • High School Graduate or equivalent (Senior High/College level an advantage).
  • At least 1 year BPO experience (Travel account experience).
  • Strong verbal and written communication skills in English.
  • Basic knowledge of travel booking systems (GDS experience is an advantage but not required).
  • Good problem-solving and multi-tasking skills.
  • Willing to work on shifting schedules, holidays, and weekends.

Benefits

This role offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.


Why Join Us?

As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers. You will be working in a fast-paced and challenging environment that requires adaptability, resilience, and a strong work ethic.


How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application for this exciting opportunity.

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