Customer Service Ambassador

4 hours ago

Quezon City, National Capital Region, Philippines beBeeHospitality Full time ₱250,000 - ₱500,000

Job Title: Host, Premium Services

About the Role

The ideal candidate will provide high-quality service to gaming customers. This involves delivering exceptional VIP service and gaming experience to targeted customers, while driving incremental visitation to the property through acquisition, retention, and growth efforts.

  • Ensures that VIP guest needs are met and handled properly.
  • Increases and improves customers' play and visitation in the property.
  • Gathers feedback from patrons to enhance the development of new events and other incentives in the property.
  • Anticipates customers' needs and problems for all players in the property.
  • Builds a strong network/rapport with customers for acquisitions and retentions.
  • Reports any incidents to supervisors.
  • Acts in accordance with company policies and procedures without any intimidation to customers.
Key Responsibilities
  • Prepares and updates arrivals and departures of players/makes reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off players' airport/checks incoming flight times for airlines.
  • Finds valuable customers on the floor and ensures a high level of service is rendered.
  • Coordinates the flow of paperwork, reports, and their submission to managers.
  • Invites and encourages potential players to participate in all promotions, events, tournaments, and offers.
  • Offers complimentary F&B, room stays, and other perks based on player gaming activity.
  • Assists patrons with hotel, limo, and restaurant bookings.
  • Protects the confidentiality of all company files and documents under their immediate control.
Requirements
  • Interpersonal skills to deal effectively with all business contacts.
  • Able to perform staggered shifts, including weekends and holidays.
  • Able to effectively communicate in English, in both written and oral forms.
  • Proficient in the Korean language.
  • At least a college graduate.
  • At least 1 year of guest service experience in the casino industry.
  • Outgoing personality and proactive working attitude.

Besides providing excellent service, the successful candidate will have opportunities for growth and professional development. Join our team today

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