Travel Consultant

3 weeks ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time
Overview

We are looking for a Customer Service Representative (CSR) for our Travel Account who will assist customers with booking inquiries, itinerary changes, flight/hotel reservations, and other travel-related concerns. The ideal candidate is detail-oriented, customer-focused, and able to handle inquiries efficiently and professionally.


Key Responsibilities
  • Handle inbound and/or outbound calls related to travel bookings, flight schedules, and itinerary changes.
  • Assist customers with ticket reservations, cancellations, rebookings, and refund requests.
  • Provide accurate information regarding travel policies, fare rules, and travel requirements.
  • Resolve customer concerns promptly and professionally, ensuring high customer satisfaction.
  • Upsell or cross-sell travel-related products and services when applicable.
  • Maintain accurate and detailed records of customer interactions in the CRM system.
  • Follow company policies, quality standards, and compliance regulations.

Qualifications
  • High School Graduate or equivalent (Senior High/College level an advantage).
  • At least 1 year BPO experience (Travel account experience).
  • Strong verbal and written communication skills in English.
  • Basic knowledge of travel booking systems (GDS experience is an advantage but not required).
  • Good problem-solving and multi-tasking skills.
  • Willing to work on shifting schedules, holidays, and weekends.

Seniority level
  • Associate

Employment type
  • Full-time

Job function
  • Customer Service and Consulting

Industries
  • Travel Arrangements and Business Consulting and Services
#J-18808-Ljbffr

  • Corporate Travel Consultant

    5 days ago

    Makati City, National Capital Region, Philippines Philscan Travel and Tours, Inc. Full time ₱300,000 - ₱450,000 per year

    Job SummaryWe are seeking a motivated and detail-oriented Corporate Travel Consultant who will be responsible for managing bookings, rebookings, and ticketing for domestic, regional, and some international travel. This role includes handling transactional requirements using mid-office systems, issuing tickets, and addressing minor travel issues. The...

  • Senior Travel Consultant

    2 weeks ago

    Makati City, National Capital Region, Philippines Lessees Pty Ltd Full time ₱104,000 - ₱130,878 per year

    Job Type: Full-time, PermanentSchedule: Rotating shifts (including some weekends & holidays)Salary: Competitive PHP package + performance bonusStart Date: ASAPResponsibilitiesComplex Ticketing Mastery – Price, issue, exchange, and refund multi-sector international and domestic airfares in Amadeus .VIP & Corporate Portfolio – Craft seamless itineraries...

  • Senior Consultant

    2 weeks ago

    Quezon City, National Capital Region, Philippines WNS (Holdings) Limited (ADR) Full time

    Senior Consultant - Transformational Quality - REF68593S_2025147712 - TravelJob DetailsFull-timeResponsibilitiesThe role provides excellent opportunity for highly creative, analytical and solution driven individuals with experience in F&A business across Travel/Utilities/Shipping & Logistics to build innovative process and solutions to address the needs of...

  • CSR - Customer Service Representative - Corporate Travel Consultant

    5 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱480,000 per year

    NOW HIRING: Corporate Travel ConsultantLocation: Quezon CityCompensation Package: Up to ₱40,000Special Offer: Get a ₱40,000 Sign-On Bonus if profiled to Project CompassShifting ScheduleQualifications:High School Graduate (Old Curriculum accepted)Minimum 1 year experience in Corporate TravelSolid understanding of B2B Travel Services / Business...

  • Travel Consultant

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Smart Outsourcing Solution Full time ₱3,500 per year

    Are you passionate about delivering exceptional customer experiences in the travel industry? Join a leading travel service provider, and be part of a dynamic team that values professionalism, empathy, and collaboration. This is your chance to grow your career while making a real impact on travelers' journeys.What You'll Do:Manage customer inquiries and...

  • Travel Consultant

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Smart Outsourcing Solution Full time $104,000 - $130,878 per year

    Job description:Are you passionate about delivering exceptional customer experiences in the travel industry? Join a leading travel service provider, and be part of a dynamic team that values professionalism, empathy, and collaboration. This is your chance to grow your career while making a real impact on travelers' journeys.What You'll Do:Manage customer...

  • Corporate Travel Agent Rep

    3 weeks ago

    Quezon City, National Capital Region, Philippines Go-Get Data Consultancy Full time

    OverviewJoin our dynamic team as a Corporate Travel Agent, where you\'ll play a key role in delivering exceptional travel solutions for our corporate clients. This position offers a competitive salary and a supportive work environment for professionals passionate about travel coordination.Job DetailsAccount Type: Corporate TravelSalary: Up to...

  • GDS Travel Specialist

    3 weeks ago

    Quezon City, National Capital Region, Philippines WNS (Holdings) Limited (ADR) Full time

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and...

  • Logistics & Travel Coordinator

    3 weeks ago

    Quezon City, National Capital Region, Philippines Planate Management Group Full time

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

  • Application Developer

    5 days ago

    Quezon City, National Capital Region, Philippines EPS CONSULTANT Full time ₱1,200,000 - ₱2,400,000 per year

    We're seeking a skilled and motivatedApplication Developerto join our team in delivering impactful digital solutions. This role involves designing and building innovative applications while also supporting and enhancing existing systems. You will work closely with internal stakeholders to gather requirements, suggest viable solutions, and develop prototypes...