Help Desk Expert

3 days ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱12,000 - ₱18,000
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customer queries via chat, email and phone.

Your primary responsibility will be to resolve support tickets from initiation to resolution, escalating issues to subject matter experts when needed.

You will also be responsible for updating support content (FAQs, user guides) based on recurring issues and product updates, as well as auditing and reviewing AI Bot responses to assure iterative improvements in the support function.

Ticket Management:

  • Log, track, and resolve customer tickets promptly.
  • Follow through on each ticket until the issue is fully resolved.

Problem Solving:

  • Diagnose and fix issues, ensuring seamless hand-offs for complex cases.
  • Implement changes based on customer feedback.
  • Revised and update support materials to reflect current processes and solutions.
  • Work with technical teams to manage escalations and ensure effective resolution.
Requirements

To be successful in this role, you must have:

Required Skills and Qualifications:

  • Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare.
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving and organisational abilities.
  • Familiarity with CRM systems and support platforms
  • Self-motivated and capable of working independently.
Benefits

We offer:

What We Offer:

  • Flexible work arrangements, including remote work options.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
How You'll Thrive

You will thrive in this role if you:

Why You Will Flourish:

  • Are passionate about delivering exceptional customer service.
  • Have a strong desire to learn and grow professionally.
  • Enjoy working collaboratively with cross-functional teams.
  • Value a dynamic and supportive work environment.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service, Information Technology, and Product Management
  • IndustriesTechnology, Information and Media, Health and Human Services, and Software Development

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