Help Desk Expert

3 days ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time $50,000 - $70,000
Job Title: Technical Support Specialist

This is an exciting opportunity to join our support team as a Technical Support Specialist. The role requires providing excellent customer service and technical assistance to customers and colleagues.

Job Description:

The Technical Support Specialist will be responsible for delivering timely and effective solutions to customer inquiries through various channels. This includes live chat, phone support, email, video calls, and help desk software.

Additionally, the Specialist will analyze and diagnose complex problems with our platform, collaborate with cross-functional teams for advanced issue resolution, and contribute to the development of internal resources and customer-facing materials.

  • Deliver prompt resolutions to customer inquiries via multiple channels.
  • Analyze and diagnose challenging problems with our platform.
  • Collaborate with teams for advanced issue resolution.
  • Contribute to the development and maintenance of internal resources and customer-facing materials.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • 2+ years of experience in SaaS troubleshooting in a fast-paced technical support environment.
  • Able to rapidly learn and achieve mastery of web-based software.
  • Excellent interpersonal skills, including patiently communicating complex issues in time-sensitive environments.
  • Strong analytical and investigative abilities with a desire to go beyond surface-level understanding of issues.
  • Fast typing speed and accuracy.
  • Proficiency in Mac & Windows operating systems.
  • Understanding of how to connect and troubleshoot custom domains.
Benefits:

As a Technical Support Specialist, you will enjoy:

  • HMO paid 100% by us.
  • Mental healthcare coverage.
  • Company-issued device.
  • Team appreciation fund.
Others:

Our company is committed to equal opportunities and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other protected characteristic.

Sound like a good fit? Apply now

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