Help Desk Agent
2 days ago
Are you looking for a challenging career in customer service? As a Customer Support Specialist, you will play a critical role in helping clients use and troubleshoot our software products.
Key Responsibilities- Customer Service: Provide exceptional support to customers via phone, email, and chat, using your knowledge of our products, browser behavior, and basic internet tools to troubleshoot and resolve issues.
- Communication: Communicate clearly and proactively with customers and colleagues to share updates, manage expectations, and ask questions early.
- Collaboration: Collaborate with Support team members through proper channels to respond to customer questions and concerns.
- Bachelor's Degree: Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience in a related role.
- Strong Communication Skills: Strong written and verbal communication skills; able to explain technical ideas to non-technical people.
- Customer Focus: Positive attitude and focus on providing great customer service.
This is a full-time opportunity that offers a dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package.
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