Help Desk Expert

3 days ago


Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱3,500 - ₱5,000

About the Role

The Technical Support Specialist will interact with customers to address inquiries and resolve complaints regarding products and services.

This role involves collaborating with various teams to provide excellent customer service promptly and professionally.

Key Responsibilities include:

  • Compose thoughtful, personalized responses to customer requests.
  • Triage incoming requests and spot trends in customer issues to flag for the wider team.
  • Interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Log, manage, and follow up on all customer support tickets.
  • Perform problem-solving tasks, provide answers to product-related questions, and troubleshoot issues properly documented, prioritized, tracked, and resolved.
  • Perform ad hoc tasks when requested by the client.
  • Proactively monitor dashboards and platforms and reach out to customers who need extra support with troubleshooting.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • Deliver service excellence and maximize customer service and satisfaction.
  • Work with the external team to stay updated on product and service knowledge.

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