Technical Support Specialist

21 hours ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,500 - ₱5,000

At Boldr, we are dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.

About the Role

This position involves providing technical support and guidance for our product. You will support customers, partners, and colleagues in a fast-paced environment, maintaining professionalism and ensuring high client satisfaction.

  • Provide technical support via phone, email, and chat.
  • Respond promptly to customer inquiries in accordance with SLAs.
  • Diagnose and resolve technical issues efficiently.
  • Escalate complex issues when necessary.
  • Stay updated with evolving technologies and adapt to process changes.
  • Participate in training to enhance skills and knowledge.
Key Responsibilities
  • Support team collaboration and take on additional responsibilities as needed.
  • Deepen understanding of client products and services.
  • Ensure customer satisfaction through prompt responses.
The Ideal Candidate
  • Embodies authenticity and Curiosity.
  • An analytical thinker attentive to details.
  • Passionate about client satisfaction.
Requirements
  • At least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences and exceeding expectations.
  • The ability to thrive in a dynamic environment.
  • Metrics-driven with experience handling high volumes of interactions.
Bonus Requirements
  • Gather and share customer insights to improve experience.
  • Experience working remotely as part of a team with little supervision.
  • Proficiency in English (written and spoken).
We're Looking For

A proactive, creative problem-solver who is passionate about delivering exceptional client experiences.

Please submit your application if you have relevant experience and are passionate about creating meaningful connections with clients.

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