Technical Support Specialist

21 hours ago

Tarlac City, Central Luzon, Philippines beBeeHealthcare Full time $45,000 - $55,000

We are seeking a highly skilled IT support specialist to provide exceptional service to healthcare staff and providers.

The Opportunity:

This critical role ensures seamless operations by accurately documenting and routing technical support tickets to the appropriate teams.

Key Responsibilities:
  • Initial point of contact for healthcare users seeking technical assistance.
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing relevant information for timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate teams.
Required Skills & Qualifications:
  • Prior experience in healthcare environments providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Familiarity with healthcare systems and Electronic Medical Records.
Benefits:

You will collaborate with an international team while contributing to our growing business in a remote working environment.

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