Technical Support Specialist

19 hours ago

Tarlac City, Central Luzon, Philippines beBeeSpecialist Full time ₱669,999 - ₱1,270,000
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will provide hands-on technical support to customers, partners, and colleagues in a fast-paced environment.

About the Role

The successful candidate will have excellent analytical and problem-solving skills, with a strong ability to communicate complex technical information to non-technical stakeholders. You will work closely with our team to resolve technical issues, improve system functionality, and enhance customer satisfaction.

Key Responsibilities
  • Installs, modifies, and repairs computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems.
  • Maintains system functionality by testing computer components.
  • Designs and implements networks.
  • Consults with users to determine appropriate hardware and software needs.
  • Maximizes computer systems capabilities by studying technical applications.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Evaluates vendor-supplied software.
  • Installs software and necessary applications for workflow.
  • Trains users on new software.
  • Maintains system capability by testing computer components.
Requirements
  • 2 years of technical support experience.
  • General knowledge of how web-based and mobile apps work.
  • Passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic and evolving environment.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills.
  • Native or near-native written and spoken English.
  • Proactive attitude and ability to work with limited supervision.
Benefits
  • Flexible work schedule.
  • Private Health Insurance.
  • Training & Development opportunities.
What We Look For

We are looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service. If you are a team player with excellent communication skills, we encourage you to apply.

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