Senior Business Development Manager

17 hours ago

Bacolod City, Western Visayas, Philippines beBeeOperations Full time ₱1,000,000 - ₱1,500,000

We are seeking an experienced Operations Manager to lead our team.

Key Responsibilities:
  • Profit and Growth:
    • Deliver accurate data to produce forecasts
    • Develop realistic budgets
    • Ensure consistent financial follow-up
  • People:
    • Define needs for Team Leader recruitment in conjunction with HR
    • Be in charge of Team Leader development and support
    • Set and follow up on quality and quantity targets for allocated Clients/projects
    • Promote teamwork
    • Ensure employee satisfaction is high and attrition is low within the production unit
    • Develop and maintain effective performance management
    • Lead by example
    • Maintain a sound plan of corporate organization
    • Work with Human Resources to establish policies for management development and succession planning
  • Culture:
    • Proactively promote business objectives
    • Ensure implementation and compliance with standard procedures at all times
    • Create an open and energetic culture within the business unit
    • Ensure objectives are set for every member of the business area and production unit in line with business objectives
    • Ensure a high level of morale and a sense of loyalty to the business in each individual
    • Provide feedback to Corporate Governance on ideas for improving standards and processes
  • Process and Integrity:
    • Continuously review procedures and implement improvements
    • Implement standard practices
    • Ensure demand forecasting is as accurate as possible and resources deployed match demand effectively
    • Promote synergistic teamwork with the Business Support Team ensuring accuracy and timeliness of data
  • Communication:
    • Attend internal meetings with other staff of the contact center
    • Directly responsible for communication with and support of Team Leaders
    • Pursue communication with Clients allocated to the Operations Manager's responsibility

The ideal candidate will have a strong track record of leading operations teams, excellent analytical skills, and experience in managing time effectively and setting clear objectives and priorities.

  • University degree or equivalent higher qualification
  • Has led an operations team specific to customer service
  • Has a keen eye for detail and can understand trends from data; can provide insight and is well-versed in RCA
  • Has worked in a performance-driven environment
  • Is proficient in dealing with clients, reading the room, and understanding client needs
  • Should be familiar or have exposure to managing teams
  • Excellent communication skills

What we offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

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