Retail Operations Director

4 days ago

Manila, National Capital Region, Philippines beBeeOrder Full time $100,000 - $120,000
Job Summary

Ketone-IQ is scaling rapidly into retail and seeking an exceptional individual to lead its Retail Operation. Reporting directly to the Head of Supply Chain, this leader will play a pivotal role in establishing and growing our Retail Operation.

Key Responsibilities:
  • Lead the team responsible for day-to-day execution and management of the order-to-cash cycle, including order entry, accuracy, and execution from order receipt through customer delivery, invoicing, and payment collection.
  • Provide customer support for pre-order activities, including systemic setup, writing customer-specific standard operating procedures, and ensuring customer orders are ready to process.
  • Develop sustainable processes and systems from scratch, focusing on efficiency and scalability as we onboard with new Commercial customers and build out our Customer Operations team.
  • Maintain strong data integrity in all order operations systems associated with order entry, order fulfillment, order management, and order invoicing.
  • Oversee month's end reconciliation from the Order Operations perspective and provide fully vetted reporting to Accounting showing all orders for the previous month are accurately entered in all of our systems and tie out.
  • Create workflows using connectors like Zapier, Make, N8N, Parabola, etc. to significantly reduce repetitive, manual work that the team handles on a day-to-day basis.
Requirements:
  • Able to work full-time US-based hours.
  • Expertise in automations, specifically Zapier, Make, N8N.
  • Excellent written and verbal communication skills in a customer-facing role.
  • Elite organizational skills and attention to detail.
  • Process-oriented with the ability to identify and define issues, create scalable processes, and implement those processes with team members.
  • Order Processing experience, including EDI, B2B, and manual orders, with strong ERP system experience.
  • Experience managing direct reports.
  • 2+ years' experience working in US food & beverage order operations with distributors and retailers.
  • Able to thrive in a fully remote work environment under minimal supervision.
  • Customer-focused with an unrelenting desire to provide world-class customer service while keeping the company's best interest in mind.

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