Retail Operations Director

The ideal candidate for this position will be a strategic thinker and a seasoned leader with a proven track record of success in managing multiple locations. They will oversee the day-to-day operations of one or more supermarket locations, driving efficiency, profitability, and customer satisfaction.

• Key Responsibilities:

  • Lead a team of store managers and department heads, providing guidance, coaching, and performance feedback to ensure high standards of leadership and management.

  • Develop and implement operational policies and procedures to ensure consistency, efficiency, and compliance with industry standards.

  • Foster a culture of innovation, collaboration, and continuous improvement among team members.

  • Address and resolve complex operational issues, employee conflicts, and customer escalations through effective communication and problem-solving skills.

• Financial and Business Performance:

  • Analyze financial reports and monitor key performance indicators (KPIs) such as sales, profitability, labor costs, and inventory levels to inform business decisions.

  • Develop and execute strategies to increase revenue, control expenses, and improve operational efficiency.

  • Collaborate with cross-functional teams to plan and execute promotional campaigns and events that drive sales and customer engagement.

  • Present regular business reviews and performance reports to senior management, highlighting areas of improvement and opportunities for growth.

• Store Operations and Customer Experience:

  • Oversee all aspects of daily store operations, including inventory management, supply chain logistics, and visual merchandising to optimize the customer shopping experience.

  • Ensure high standards of customer service are consistently met across all locations through effective training and coaching programs.

  • Monitor store layouts and visual merchandising to ensure they are appealing and easy to navigate, while also maintaining efficient workflows.

  • Ensure all locations are clean, safe, and compliant with health and safety regulations, adhering to industry standards.

• Inventory and Supply Chain Management:

  • Work with suppliers and vendors to negotiate contracts, ensure competitive pricing, and maintain positive relationships to drive value and efficiency.

  • Oversee inventory control processes to minimize losses and ensure product availability, using data-driven insights to inform decisions.

  • Analyze sales data and market trends to inform product selection and ordering strategies, ensuring alignment with customer needs and preferences.

• Staffing and Human Resources:

  • Collaborate with HR to oversee staffing plans, including recruitment, hiring, training, and employee development programs to ensure a skilled and engaged workforce.

  • Conduct performance evaluations and provide opportunities for professional growth and development, recognizing and rewarding excellence.

  • Ensure proper scheduling to meet operational needs while managing labor costs, optimizing productivity and efficiency.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field, with a strong understanding of retail operations and management principles.

• Proven experience as a Supermarket Manager, Retail Operations Manager, or in a similar leadership role, preferably with a background in managing multiple locations.

• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.

• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire team members.

• Proficiency in retail management software, POS systems, and Microsoft Office Suite.

Preferred:

• Knowledge of emerging technologies in the retail industry, with the ability to adapt and innovate.

• Experience with financial management and budgeting, with a strong understanding of cost control and expense management.

• Familiarity with food safety regulations and standards, with a commitment to ensuring the highest standards of quality and safety.