Operations Division Manager

3 weeks ago

Manila, National Capital Region, Philippines Retail Full time
Job Summary

The Supermarket Operations Division Manager is a senior leadership role responsible in Isetann Department Store Inc., (Supermarket) for overseeing the day-to-day operations of one or more supermarket locations to ensure efficiency, profitability, and an exceptional customer experience. This role requires a dynamic leader with a strong understanding of retail management, strategic planning, and a hands-on approach to managing all aspects of the business. The Operations Division Manager drives business growth, optimizes processes, and fosters a positive and productive work environment.

Key Responsibilities

  • 1. Leadership and Management:

    • Lead, mentor, and manage a team of store managers and department heads, providing guidance, coaching, and performance feedback.

    • Develop and implement operational policies and procedures to ensure consistency, efficiency, and compliance with company standards and regulations.

    • Foster a culture of high performance, teamwork, and continuous improvement.

    • Address and resolve complex operational issues, employee conflicts, and customer escalations.

  • 2. Financial and Business Performance:

    • Manage division-level budgets, analyze financial reports, and monitor key performance indicators (KPIs) such as sales, profitability, labor costs, and shrinkage (inventory loss).

    • Develop and execute strategies to increase revenue, control expenses, and improve operational efficiency.

    • Collaborate with the marketing and merchandising teams to plan and execute promotional campaigns and events.

    • Conduct regular business reviews and present performance reports to senior management.

  • 3. Store Operations and Customer Experience:

    • Oversee all aspects of daily store operations, including inventory management, supply chain logistics, and merchandising.

    • Ensure high standards of customer service are consistently met across all locations.

    • Monitor store layouts and visual merchandising to optimize the customer shopping experience and ensure efficient workflows.

    • Ensure all locations are clean, safe, and compliant with health and safety regulations.

  • 4. Inventory and Supply Chain Management:

    • Work with suppliers and vendors to negotiate contracts, ensure competitive pricing, and maintain positive relationships.

    • Oversee inventory control processes to minimize losses and ensure product availability.

    • Analyze sales data and market trends to inform product selection and ordering strategies.

  • 5. Staffing and Human Resources:

    • Collaborate with HR to oversee staffing plans, including recruitment, hiring, training, and employee development.

    • Conduct performance evaluations and provide opportunities for professional growth.

    • Ensure proper scheduling to meet operational needs while managing labor costs.

Qualifications and Skills

Required:

  • Bachelor's degree in Business Administration, Retail Management, or a related field.

  • Proven experience as a Supermarket Manager, Retail Operations Manager, or in a similar leadership role, preferably with a background in managing multiple locations.

  • Strong understanding of retail operations, including merchandising, inventory control, and customer service principles.

  • Excellent leadership, communication, and interpersonal skills.

  • Strong analytical and problem-solving abilities with a data-driven approach to decision-making.

  • Proficiency in retail management software, POS systems, and Microsoft Office Suite.

Preferred:

  • Knowledge of emerging technologies in the retail industry.

  • Experience with financial management and budgeting.

  • Familiarity with food safety regulations and standards.


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