Operations Division Manager
4 days ago
Job Summary: The Supermarket Operations Division Manager is a senior leadership role responsible in Isetann Department Store Inc., (Supermarket) for overseeing the day-to-day operations of one or more supermarket locations to ensure efficiency, profitability, and an exceptional customer experience. This role requires a dynamic leader with a strong understanding of retail management, strategic planning, and a hands-on approach to managing all aspects of the business. The Operations Division Manager drives business growth, optimizes processes, and fosters a positive and productive work environment.
Key Responsibilities:
1. Leadership and Management:
- Lead, mentor, and manage a team of store managers and department heads, providing guidance, coaching, and performance feedback.
- Develop and implement operational policies and procedures to ensure consistency, efficiency, and compliance with company standards and regulations.
- Foster a culture of high performance, teamwork, and continuous improvement.
- Address and resolve complex operational issues, employee conflicts, and customer escalations.
2. Financial and Business Performance:
- Manage division-level budgets, analyze financial reports, and monitor key performance indicators (KPIs) such as sales, profitability, labor costs, and shrinkage (inventory loss).
- Develop and execute strategies to increase revenue, control expenses, and improve operational efficiency.
- Collaborate with the marketing and merchandising teams to plan and execute promotional campaigns and events.
- Conduct regular business reviews and present performance reports to senior management.
3. Store Operations and Customer Experience:
- Oversee all aspects of daily store operations, including inventory management, supply chain logistics, and merchandising.
- Ensure high standards of customer service are consistently met across all locations.
- Monitor store layouts and visual merchandising to optimize the customer shopping experience and ensure efficient workflows.
- Ensure all locations are clean, safe, and compliant with health and safety regulations.
4. Inventory and Supply Chain Management:
- Work with suppliers and vendors to negotiate contracts, ensure competitive pricing, and maintain positive relationships.
- Oversee inventory control processes to minimize losses and ensure product availability.
- Analyze sales data and market trends to inform product selection and ordering strategies.
5. Staffing and Human Resources:
- Collaborate with HR to oversee staffing plans, including recruitment, hiring, training, and employee development.
- Conduct performance evaluations and provide opportunities for professional growth.
- Ensure proper scheduling to meet operational needs while managing labor costs.
Qualifications and Skills:
Required:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Proven experience as a Supermarket Manager, Retail Operations Manager, or in a similar leadership role, preferably with a background in managing multiple locations.
- Strong understanding of retail operations, including merchandising, inventory control, and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
- Proficiency in retail management software, POS systems, and Microsoft Office Suite.
Preferred:
- Knowledge of emerging technologies in the retail industry.
- Experience with financial management and budgeting.
- Familiarity with food safety regulations and standards.
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