Operations Division Manager

The Supermarket Operations Division Manager is a senior leadership role responsible in Isetann Department Store Inc., (Supermarket) for overseeing the day-to-day operations of one or more supermarket locations to ensure efficiency, profitability, and an exceptional customer experience. This role requires a dynamic leader with a strong understanding of retail management, strategic planning, and a hands-on approach to managing all aspects of the business. The Operations Division Manager drives business growth, optimizes processes, and fosters a positive and productive work environment.

• 1. Leadership and Management:

  • Lead, mentor, and manage a team of store managers and department heads, providing guidance, coaching, and performance feedback.

  • Develop and implement operational policies and procedures to ensure consistency, efficiency, and compliance with company standards and regulations.

  • Foster a culture of high performance, teamwork, and continuous improvement.

  • Address and resolve complex operational issues, employee conflicts, and customer escalations.

• 2. Financial and Business Performance:

  • Manage division-level budgets, analyze financial reports, and monitor key performance indicators (KPIs) such as sales, profitability, labor costs, and shrinkage (inventory loss).

  • Develop and execute strategies to increase revenue, control expenses, and improve operational efficiency.

  • Collaborate with the marketing and merchandising teams to plan and execute promotional campaigns and events.

  • Conduct regular business reviews and present performance reports to senior management.

• 3. Store Operations and Customer Experience:

  • Oversee all aspects of daily store operations, including inventory management, supply chain logistics, and merchandising.

  • Ensure high standards of customer service are consistently met across all locations.

  • Monitor store layouts and visual merchandising to optimize the customer shopping experience and ensure efficient workflows.

  • Ensure all locations are clean, safe, and compliant with health and safety regulations.

• 4. Inventory and Supply Chain Management:

  • Work with suppliers and vendors to negotiate contracts, ensure competitive pricing, and maintain positive relationships.

  • Oversee inventory control processes to minimize losses and ensure product availability.

  • Analyze sales data and market trends to inform product selection and ordering strategies.

• 5. Staffing and Human Resources:

  • Collaborate with HR to oversee staffing plans, including recruitment, hiring, training, and employee development.

  • Conduct performance evaluations and provide opportunities for professional growth.

  • Ensure proper scheduling to meet operational needs while managing labor costs.

Required:

• Bachelor's degree in Business Administration, Retail Management, or a related field.

• Proven experience as a Supermarket Manager, Retail Operations Manager, or in a similar leadership role, preferably with a background in managing multiple locations.

• Strong understanding of retail operations, including merchandising, inventory control, and customer service principles.

• Excellent leadership, communication, and interpersonal skills.

• Strong analytical and problem-solving abilities with a data-driven approach to decision-making.

• Proficiency in retail management software, POS systems, and Microsoft Office Suite.

Preferred:

• Knowledge of emerging technologies in the retail industry.

• Experience with financial management and budgeting.

• Familiarity with food safety regulations and standards.