Customer Experience Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱25,000 - ₱35,000
Customer Service Representative Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, or chat.
  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Gather and document customer feedback to improve overall service quality.
  • Maintain up-to-date knowledge of products and services to offer informed solutions.
  • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
Requirements:
  • High school diploma or equivalent required.
  • Previous call center experience essential.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong typing speed and accuracy.
  • Basic proficiency in Microsoft Office and Windows operating systems.
Benefits:
  • HMO coverage for employee and dependents.
  • Dental coverage and in-house dental assistance.
  • Meal allowance during training.
  • Career growth opportunities and professional development programs.
  • Performance bonuses and loyalty rewards.
Work Environment:

This role operates in a professional office setting with a focus on providing excellent customer service. The ideal candidate will be able to work independently and as part of a team, maintaining a positive attitude and high level of professionalism at all times.

About Us:

We are a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences through innovative solutions and expert support. Our team is passionate about making a difference in the lives of our customers, and we invite like-minded individuals to join us on this journey.

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