Customer Experience Ambassador

18 hours ago

Cabuyao, Calabarzon, Philippines beBeeSupport Full time ₱2,000,000 - ₱2,500,000

About the Role

This is a dynamic and fast-paced position that requires excellent communication skills, strong organization abilities, and a patient demeanor. As a key member of our support team, you will be the first point of contact for our customers, providing a warm and welcoming experience through live chat, video calls, and phone support.

Key Responsibilities:

  • Greet customers and route them to the appropriate team member efficiently.
  • Answer video calls, chats, and reroute customers to team members as needed.
  • Collaborate with managers and customer support representatives to connect customers on Zoom seamlessly.
  • Create best practices for waiting room etiquette and maintain a professional Zoom room environment.
  • Educate customers on chat/zoom support functions effectively.
  • Provide feedback to leadership to improve the overall customer experience.
  • Connect senior specialists with scheduled customers in a timely manner.
  • Facilitate urgent escalations by working closely with managers and senior specialists.

Requirements:

  • A high school diploma or equivalent is required.
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role is preferred.
  • Familiarity with online calendars and scheduling (e.g., Google Calendar) is preferred.
  • Experience answering high call volume calls and solving customer needs is preferred.
  • Excellent phone, email, and instant messaging communication skills are essential.
  • Strong organization skills to keep accurate records and important information up-to-date.
  • Effective time management skills to prioritize and complete various tasks throughout the day in a fast-paced environment.
  • Patience and active listening skills to respond appropriately and interact positively with customers.
  • Interpersonal skills to create a pleasant experience for all customers.
  • Emotional intelligence to adjust your communication style based on the nature of the interaction.
  • The ability to build lasting first impressions and relationships with customers.
  • A reliable high-speed internet/Wi-Fi connection at home with minimal distractions.
  • A flexible schedule, including mornings, nights, weekends, and holidays.

Benefits:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

Others:

  • We are an equal opportunity employer.
  • We value diversity and inclusion in the workplace.
  • We are committed to maintaining a safe and healthy work environment.

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